Shipping Policy

Trade name: Novaris

Email: Admin@novariis.shop Address: 462 Caerleon Road, NP19 7LW, United Kingdom

1. Order Processing

All orders will be processed within 2–3 business days after payment confirmation. Business days exclude weekends and UK public holidays. We do not ship on bank holidays. Please double-check your shipping address before checkout. Once the parcel is dispatched, address modifications cannot be guaranteed. If you need to update your address, contact our support team immediately before shipment.

2. Shipping & Delivery Times

• United Kingdom domestic shipping: Estimated delivery 3–7 business days after dispatch.
• International shipping: Estimated transit time 7–21 business days after dispatch. Delivery times are estimates and not guaranteed. Delays may occur due to customs inspection, remote location, weather disruptions, carrier peak seasons or other unexpected events.

3. Shipping Tracking

Once your order ships, a confirmation email with tracking number and tracking link will be sent to your registered email address. You can track your package status online. Please allow up to 48 hours for the tracking information to update on the carrier’s system.

4. Customs, Duties and Taxes

For international orders: Import duties, customs fees, VAT and any local taxes are the responsibility of the customer. These charges are collected by your local customs authority upon arrival. We do not cover customs clearance fees or import taxes. We cannot predict the amount of customs charges, please check your local customs rules before placing an order.

5. Lost, Stolen or Damaged Packages

• Lost parcel: If tracking shows the package has not been delivered after the maximum estimated delivery window, please contact us to initiate an investigation with the shipping carrier. Carrier investigations may take 10–20 business days. We will arrange reshipment or refund according to the carrier’s final result.
• Damaged parcel: If you receive a damaged item, please take clear photos of the outer packaging and damaged products and send them to our support email within 48 hours of delivery. We will review your case and offer replacement or partial refund.
• Stolen parcel: If tracking marks the item as delivered but you have not received it, please check with neighbours or local post office first. Contact us to start a carrier claim. We are not liable for parcels confirmed as delivered to the shipping address you provided.

6. Shipping Restrictions

We reserve the right to cancel or refuse shipments to certain regions due to carrier restrictions, local import prohibitions or safety reasons. If your order cannot be shipped, we will notify you and issue a full refund.

7. Returns

Return shipping cost is borne by the customer unless the return is caused by our error, such as wrong item shipped or product defect. All returned goods must remain unused, in original packaging. Return address will be provided after your return request is approved.

8. Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will take effect once published on our website. Your continued use of our store after policy updates means you accept the revised terms.

Effective Date: 2026